Community Resource Specialists - Remote

Make a Real Impact from Home: United Way Greater Kansas City Seeks Remote Community Resource Specialists

Kansas City, MO – Are you passionate about helping others and looking for a meaningful part-time role that offers flexibility? United Way of Greater Kansas City (UWGKC) is actively seeking dedicated individuals to join their team as 211 Community Resource Specialists. This fully remote position offers the chance to make a tangible difference in the lives of Kansas City residents, all from the comfort of your home office.

United Way: Mobilizing Caring Power for a Better Kansas City

For over 100 years, United Way of Greater Kansas City has been a beacon of hope, uniting individuals, businesses, and organizations to tackle the most pressing challenges facing the community. They are not just fundraisers; they are "hand-raisers and game-changers" committed to improving lives by focusing on health, education, and financial stability.

"We are a team of adaptive, driven, focused, and flexible innovators," states UWGKC, highlighting their collaborative culture and flexible work environment. This emphasis on impactful work and a supportive team makes them a "pinnacle nonprofit" in the region.

Be the Lifeline: The Crucial Role of a 211 Community Resource Specialist

The 211 information and referral (I&R) line is at the heart of this opportunity. As a 211 Community Resource Specialist, you'll be a vital link, connecting individuals in need with crucial community resources. This free and confidential service operates 24/7, helping people find support for essentials like food, shelter, utilities, and healthcare.

This part-time role (22.5 hours/week) is perfect for those seeking consistent work-life balance, with a set schedule: Mondays (8:30 AM - 3 PM), Wednesdays (9 AM - 3 PM), Thursdays (8:30 AM - 2 PM), and Fridays (11 AM - 3 PM). While fully remote, candidates must reside within an hour of the Kansas City office for occasional on-site training or emergencies.

What You'll Do: Beyond Just Answering Calls

• Provide Excellent Customer Service: You'll be the first point of contact, offering compassionate and accurate assistance, adhering to the core principles of CARE: Caring, Accurate and Resourceful, Every call.

• Problem Assessment & Referral: Utilize your empathetic communication skills to understand callers' needs and connect them with appropriate local and national resources.

• Advocacy: For those who need extra support, you'll act as an advocate, making outbound calls or conducting research to ensure individuals receive the services they need.

• Maintain Accurate Records: Document every interaction meticulously in WellSky Community Services and other databases, ensuring seamless service delivery and follow-up.

• Continuous Learning: Participate in comprehensive new hire training (approximately 150 hours over 5-6 weeks) and ongoing professional development to enhance your skills and stay updated on community resources. You'll even have the opportunity to apply for Inform USA certification!

Are You the Ideal Candidate?

United Way of Greater Kansas City is looking for individuals who embody their core competencies: Catalyst, Achievement, Responsive, Excellence, and Solutions.

Key qualifications include:

• A minimum of one year of experience in information and referral, contact center, or social services.

• Strong customer service orientation and the ability to work respectfully with diverse populations.

• Intermediate to advanced computer skills, comfortable navigating multiple databases and platforms (WellSky, NICE inContact, Microsoft Suite, Teams).

• A dedicated, private workspace with reliable internet (minimum 50-100 Mbps).

• While not required, bilingual Spanish proficiency is a plus!

If you're a proactive problem-solver with a compassionate communication style, eager to learn and build trusting relationships, this could be your next impactful career move.

Ready to Make a Difference in Kansas City?

The application deadline for this vital role is August 11, 2025, with rolling interviews beginning by August 13, 2025. Don't miss this opportunity to join a century-old organization dedicated to improving lives and shaping a stronger Greater Kansas City.

Apply today and become a part of the United Way of Greater Kansas City team!

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