Operations and Capacity Building Analyst
Social Lens is hiring a full-time Operations and Capacity Building Analyst in Mumbai. Open to freshers and experienced candidates (1–3 years) with degrees in Economics, Policy, or Social Sciences, the role involves managing daily workflows, coordinating stakeholders, analyzing data, and using MS Excel to improve process efficiency.
8/26/20262 min read
Career Opportunity: Social Lens is Hiring an Operations Analyst in Mumbai
Are you an organized, detail-oriented professional looking to make a meaningful impact? Social Lens is expanding its team and looking for a full-time Operations and Capacity Building Analyst to join their office in Mumbai.
Whether you are an ambitious fresher or an early-career professional with a background in economics, political science, or social sciences, this role offers an incredible pathway into operations management and stakeholder coordination.
Here is everything you need to know about this exciting job opening.
Job Overview: Operations Analyst at Social Lens
Company: Social Lens
Role: Operations and Capacity Building Analyst
Location: Mumbai (With a preference for Mumbai-based candidates)
Employment Type: Full-time
Experience Level: Open to Freshers; 1–3 years of experience is also highly valued
Core Responsibilities
As an Operations Analyst, you will be central to keeping day-to-day organizational workflows running smoothly. The core duties are divided into four main pillars:
1. Operations Management
Oversee daily workflows to ensure all assigned tasks are completed on time.
Track internal cases, customer or partner requests, and activities using defined systems.
Monitor project timelines, identify operational bottlenecks, and proactively follow up on pending items.
Maintain accurate databases, operational trackers, and perform rigorous quality checks.
2. Stakeholder Coordination
Act as a bridge between internal teams and external stakeholders for information sharing and follow-ups.
Maintain highly professional and clear communication via email and other channels.
Troubleshoot routine queries and escalate complex issues when necessary.
3. Reporting & Data Analysis
Generate regular operational reports, Management Information Systems (MIS), and status updates.
Evaluate operational data to spot trends, gaps, and strategic areas for improvement.
Equipt the leadership team with actionable data and insights for better decision-making.
4. Process Improvement
Strictly adhere to established Standard Operating Procedures (SOPs).
Find innovative ways to improve organizational efficiency and turnaround times.
Support the creation and upgrading of trackers, workflow templates, and systems.
Ideal Candidate Profile: Skills & Qualifications
Social Lens is looking for someone who takes complete ownership of their tasks, remains dependable under tight deadlines, and thrives when managing multiple priorities.
Required Skills & Competencies:
High attention to detail and accuracy.
Stellar organizational and time-management skills.
Robust analytical abilities and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Excel / Google Sheets and basic digital productivity tools.
Educational Background & Experience:
Degrees: Bachelor’s or Master’s degree in Economics, Policy, Political Science, Business, Operations, Management, Social Sciences, or a related field.
Experience: Freshers are welcome to apply! Alternatively, candidates with 1–3 years of experience in operations, program coordination, research, or administration are highly encouraged.
Bonus: Prior experience working with trackers, formal processes, or stakeholder coordination is a strong advantage.
What Success Looks Like in This Role
Candidates who excel in this position will ensure that:
Tasks and cases are delivered accurately within agreed-upon timelines.
Operational trackers and databases stay highly accurate and updated.
All stakeholders receive timely, professional communication.
Bottlenecks are caught early, causing organizational processes to become more efficient and organized over time.
How to Apply
If you reside in Mumbai (or are willing to relocate) and possess the analytical mindset required to optimize operational impact, this role is a perfect match for you.
Application Tip: Update your resume to highlight your comfort level with MS Excel/Google Sheets, any project management experience, and your background in analytical degrees like Economics or Social Sciences. Reach out to Social Lens directly through their official career channels to submit your application. Apply now
Explore more jobs